Complaints Procedure

Butlers Property Online are committed to providing the very best service at all times. However, if something goes wrong, we want to hear about it straight away. This enables us to make improvements and increase our standards.
Should you have a complaint, please make this in writing to the member of staff you have been dealing with or their manager. A full investigation into your complaint will take place and you will receive a response within 14 days. If you are not satisfied with your response, please forward details of your complaint to the managing director, Kelly Riach-Butler who can be reached on kelly@butlerspropertyonline.co.uk. The Managing Director will look into your complaint along with any supporting documentation and will respond to you within a further 14 days.
We would hope to resolve any issues you raise with us, however if after following our internal complaints handling procedure you still feel we have not done so, you can contact The Property Ombudsman to request an independent review.
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.