Should you have a complaint, please make this in writing to the member of staff you have been dealing with or their manager. A full investigation into your complaint will take place and you will receive a response within 14 days. If you are not satisfied with your response, please forward details of your complaint to the managing director, Kelly Riach-Butler who can be reached on firstname.lastname@example.org
. The Managing Director will look into your complaint along with any supporting documentation and will respond to you within a further 14 days.